Privacy Policy

At Everstone Stays, your privacy and safety are important to us. This policy explains how we collect, use, and protect your personal information when you use our website or book our serviced accommodation.

Information We Collect

We may collect the following information when you interact with our website or services:

• Name, email address, phone number

• Booking details (dates, number of guests, property selected)

• Payment information (processed securely via our payment provider) • Any messages or enquiries you send us

How We Use Your Information

Your information is used to:

• Process and manage bookings

• Communicate with you regarding your stay or enquiries

• Improve our services and website experience

• Comply with legal or regulatory obligations

Compliance & Licensing

Everstone Stays is fully registered with the Information Commissioner’s Office (ICO), ensuring that all personal data is handled in compliance with UK data protection regulations (GDPR). We are also PRS-registered, meaning our properties comply with all necessary music licensing regulations where applicable. These registrations reflect our commitment to data security, legal compliance, and professional standards for all our serviced accommodation in Leeds.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Trusted service providers (e.g., payment processors, cleaning services)

• Legal authorities if required by law

• Marketing communications only if you have opted in

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with a supervisory authority if you believe your data has been mishandled

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device to help us understand website usage and remember your preferences